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Frequently Asked Questions
How do I get started with EQ Analytics?
Simply sign up for an account, then navigate to the Analyze page to upload or record your first conversation. Our AI will automatically transcribe and analyze the emotional content.
What audio formats are supported?
We support most common audio formats including MP3, WAV, M4A, WebM, and more. You can also record directly in your browser without uploading a file.
Is my data secure and private?
Yes! All audio files and transcripts are encrypted during transmission and storage. Your conversations are never sold or shared with third parties. We're built with HIPAA compliance in mind for clinical use.
How accurate is the emotion detection?
Our AI uses state-of-the-art models trained on thousands of hours of emotional speech. While no system is perfect, we achieve high accuracy rates comparable to human emotion recognition.
Can I use this for therapy sessions?
Absolutely! Many therapists use our platform to analyze sessions and track client progress. We're building HIPAA-compliant features specifically for clinical use.
What's included in the free plan?
The free plan includes basic conversation analysis with emotion detection, speaker diarization, and transcription. Upgrade to Pro for unlimited analyses, advanced insights, and priority support.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. Your access will continue until the end of your billing period, and you won't be charged again.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with EQ Analytics, contact us within 30 days of your purchase for a full refund.
Helpful Resources
Technical Issues?
If you're experiencing technical difficulties, here are some quick troubleshooting steps:
Clear your browser cache and cookies
Ensure you're using a modern browser (Chrome, Firefox, Safari, or Edge)
Check your microphone permissions in browser settings
Verify your internet connection is stable
Try using an incognito/private browsing window
Still having issues? Contact our support team
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